Returns & Exchanges
At Fotoexpress Egypt, we want to ensure you are completely satisfied with your photography and electronics gear. If your purchase doesn't meet your expectations, you can return or exchange it within 14 days of delivery provided it is in its original, sealed packaging.
Initiate Your Request
Contact our customer support team via phone or email with your order number and the reason for the return to receive an authorization code.
Pack Your Gear
Ensure the item is in its original box with all included accessories, manuals, and warranty cards to avoid any restocking fees.
Schedule a Pickup
Our courier partner will contact you within 48 hours to collect the package from your doorstep anywhere in Egypt.
Quality Check & Refund
Once our technicians verify the item's condition, your refund will be processed to your original payment method or issued as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing