Frequently Asked Questions
Everything you need to know about shopping with Egypt's photography experts.
What is the standard delivery time within Egypt?
We offer fast delivery across all governorates. Orders in Cairo and Giza are typically delivered within 24-48 hours, while other regions take 3-5 business days.
Are all products sold on Fotoexpress Egypt genuine?
Yes, we only sell 100% authentic products sourced directly from official distributors. All cameras, lenses, and accessories come with their original manufacturer warranty.
What payment methods do you accept?
We accept Cash on Delivery (COD), credit/debit card payments via our secure online gateway, and various installment plans through partners like ValU and Aman.
What is your return and exchange policy?
You can return or exchange any product within 14 days of purchase, provided it is in its original, unopened packaging with all accessories and the invoice included.
Do you provide technical support for professional gear?
Absolutely. Our team of experts is available to help you set up your new equipment or troubleshoot any technical issues. You can reach us via phone or visit our physical store.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to monitor your shipment's progress in real-time.